Return & Refund Policy
Returns & refunds
Request a return within 30 days of delivery by emailing [email protected] with your order number and reason. Obtain authorization before sending anything, then dispatch within 14 calendar days of authorization. Ordinary returns must be unused, in original condition and in original packaging. These conditions do not prevent assistance for damaged, defective or incorrect items. Photos may help us assess an issue. We cover return shipping for our errors, damaged or defective goods; customers cover change-of-mind return shipping. There is no restocking fee, and original free shipping is not deducted from refunds. Returns are inspected on receipt. Once approved, refunds are issued to the original payment method within 10 calendar days. Contact us to agree on a refund or replacement for damaged, defective or incorrect goods. Authorized returns go to calyopsso, 48 Rue Clovis, 62800 Liévin, France.
Cancellation requests
Contact us to request cancellation. Orders already dispatched follow the return process.
Questions? [email protected]