Good to know.
Where do you ship?
Free standard shipping to the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or P.O. boxes.
When will my order arrive?
Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days from the applicable processing start date; this is an estimate, not a delivery guarantee. Business days are Monday–Friday, excluding U.S. federal holidays. The daily cutoff is 07:00 PM, fixed GMT−06:00 (Central Standard Time), year-round without daylight-saving adjustment. Orders received before the cutoff start processing that business day; orders received after the cutoff, on weekends or holidays start the next business day.
Can I return an item?
Request a return within 30 days of delivery by emailing [email protected] with your order number and reason. Obtain authorization before sending anything, then dispatch within 14 calendar days of authorization. Ordinary returns must be unused, in original condition and in original packaging. These conditions do not prevent assistance for damaged, defective or incorrect items. Photos may help us assess an issue. We cover return shipping for our errors, damaged or defective goods; customers cover change-of-mind return shipping. There is no restocking fee, and original free shipping is not deducted from refunds. Returns are inspected on receipt. Once approved, refunds are issued to the original payment method within 10 calendar days. Contact us to agree on a refund or replacement for damaged, defective or incorrect goods. Authorized returns go to calyopsso, 48 Rue Clovis, 62800 Liévin, France.
How can I cancel an order?
Contact [email protected] to request cancellation. Already-dispatched orders follow the return process.
What payment methods are described by the store?
Credit and debit cards may be used where offered at checkout. Review the amount and all checkout feedback when submitting a payment request. An attempted payment alone is not confirmation of an accepted order.
How do I care for my ashtray?
Use the material-specific care information on each product page. Always let contents cool fully before cleaning. Never leave burning material unattended.
How do I reach you?
Email [email protected] or use our Contact page.